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Complaints and Disputes
Where disputes arise in the relationship between traders and consumers, Fair Trading officers can often assist in resolving the dispute by providing a conciliation service.
The Fact Sheets, Forms and letters below provide some important advice on resolving disputes and samples for you to use.
If after reviewing the information you wish to proceed to make a formal complaint to Consumer Affairs click on the ‘Complaint Form’ below.
Please read carefully the information provided on the form before completing the form as it may determine whether Consumer Affairs is able to assist.
- Consumer Affairs and Fair Trading Act
- Consumer Complaints and Disputes
- Complaint Form
- Sample Refund Letter
- Sample Repair Letter